Not only are we
missing huge amounts of vital information while e-mailing, but Daniel Goleman tells us:
‘And there is an actual negativity
bias in email where senders think that a message was positive, but that’s
because they assume all the other cues were clearly received. It’s an
unconscious assumption. Receivers think that positive email was more neutral.
When the sender thinks it’s neutral, receivers tend to think it’s more
negative. In other words, there is a general negativity skew to email.’
Ok…so that’s interesting! It invites me to begin to think
about my own use of texting etc. with more consciousness and I think I might
just call more and leave texting for concrete information like an expected time
of arrival – or to invite a chat time….
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